First of all please check if the
“Message Reply” or
“ Menu Reply” in the mobile app is active.This can be checked by seeing the status
“Active” in the home page of the app as shown below.
If it is not Active you can activate it by clicking the
“ Message Reply “ or
“Menu Reply” option and activating the On/Off knob.
Check if you receive notification messages on your phone from your Whatsapp app with a reply button as shown below.
If you don’t receive such notifications go to Whatsapp and select settings and enable show notifications.
Make sure your notification is set to
“On” and you are receiving notifications from your Whatsapp.
And also go to the android settings and enable notifications for your app.
Certain apps (battery optimization applications) usually disable notifications.If your battery optimizer is “On” please disable the app so that Autoresponse can work smoothly